1. Overview
This website is operated by Hempo Solutions Ltd (“we”, “us”, “our”). By accessing or using this site, you (the “User”) agree to be bound by these Terms of Service (“Terms”). These Terms apply to all users of the site and any services offered through it.
We reserve the right to update or change these Terms at any time by posting revised terms on this page. Continued use of the website after such changes constitutes your acceptance of the updated Terms.
In the event of a conflict between these Terms and a separately executed agreement with Hempo Solutions Ltd, the terms of the signed agreement shall prevail.
2. Business Model and Nature of Use
Hempo Solutions Ltd operates exclusively as a B2B supplier. All sales, services, and related business activities are governed by specific, signed agreements with each client. This website serves solely as an informational platform showcasing our capabilities, products, and services. Orders cannot be placed directly through the website.
3. Intellectual Property
All content on this website, including but not limited to text, images, graphics, product descriptions, technical documents, visual assets, and branding elements, is the property of Hempo Solutions Ltd or its licensors and is protected by applicable copyright and intellectual property laws. Unauthorised reproduction, modification, or use of this content-including product documentation, specification sheets, and marketing materials-is strictly prohibited.
4. Third-Party Operations
We reserve the right to engage qualified third-party entities to assist in the provision of any services, including but not limited to manufacturing, research, development, consulting, logistics, and support operations. All such partnerships operate under our quality and compliance standards.
5. Product Listings and Offers
Any product information or specifications displayed on this website are for informational purposes only and do not constitute a binding offer. Contracts and commercial terms are agreed separately and individually with each client.
Product prices listed in the Product Catalog are subject to change at any time without prior notice. The most recent version of the Product Catalog may be requested via our website.
6. Cancellations
Order cancellations are governed by the specific agreement with the client. In general, an order may be cancelled prior to advance payment. After the advance payment is made, cancellation may be possible within three (3) business days, with partial refund terms specified in the relevant agreement. Beyond this period, orders are non-cancellable.
7. Liability Limitation
To the fullest extent permitted by applicable law, our total liability for any claim shall be limited to the value of the transaction giving rise to such claim. This includes services provided through consulting or brand strategy engagements. Nothing in these Terms shall limit liability where such limitation is not permitted by law.
8. Force Majeure
We shall not be liable for any failure or delay in performance arising from causes beyond our reasonable control, including but not limited to natural disasters, pandemics, acts of government, war, civil unrest, supply chain disruptions, or failure of subcontractors.
9. Communications
By using this site, you agree that we may contact you with both operational and promotional communications relating to our services. You may unsubscribe from promotional messages at any time by using the unsubscribe link provided in our emails.
If you choose to schedule a call via our website, you acknowledge and agree that such calls may be recorded by Hempo Solutions Ltd for the purposes of quality assurance, training, service improvement, and to keep a verifiable record of any business discussions or commitments. By scheduling a call, you consent to being recorded for the purposes listed above.
10. Prohibited Uses
You may not use this site or its content:
We reserve the right to terminate your access to the site or any service for violating any of the above prohibited uses.
11. Warranty Disclaimer
The website and all content, materials, and services available through it are provided on an “as is” and “as available” basis without any warranty of any kind, whether express or implied. Hempo Solutions Ltd makes no representations or warranties regarding the accuracy, reliability, availability, or suitability of the information or services provided. No warranty shall be implied for merchantability, fitness for a particular purpose, or non-infringement. No additional warranties apply except those expressly agreed in writing.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Exclusion of CISG
The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.
14. Contact Information
Hempo Solutions Ltd
3rd Floor Suite, 207 Regent Street
London, England, W1B 3HH
Company No. 15490332
VAT: DE370059186
Email: support@hemposolutions.eu
Phone: +49 1520 8470604